By using our website, or purchasing products from our online shop, you agree to the following terms:
Payment
We accept Visa, MasterCard, Maestro, Solo and American Express. All our payment process is hosted on a secure server handled by Sagepay. We also accept payment by cheque as long as you write the valid cheque guarantee card number, issue number, expiry date and your name and address on the back of the cheque. Unfortunately we are unable to dispatch goods until the cheque has cleared. Cheques should be made payable to Elspeth Gardner Ceramics.
If you wish to order by post, please send your order to us at: Mail order, Elspeth Gardner Ceramics, Studio G, ,59 Second Ave, Kings Park, Glasgow G44 4TD. Please state clearly the address where you wish the product to be delivered, including a contact telephone number should there be any queries, and enclose your cheque made payable to Elspeth Gardner Ceramics.
Availability
All orders placed with Elspeth Gardner Ceramics are subject to availability. In the event that an item is out of stock, every effort will be made to highlight this on the website. However, if you order something which is out of stock a member of the Elspeth Gardner Ceramics team will contact you by email or phone to advise you of the delay and see what you want to do. Stock is limited and once it is gone it may take a few weeks to restock because of the unique nature of the products. On rare occasions, more than one customer may have the same item in their baskets – if this happens the person who checks out first will secure the item and we will contact the other customer.
Colour reproduction
Hand painted tiles are individually created and will not be exactly the same as the ones shown on the website. Every reasonable care is taken to make sure the reproduction of colours on the website is accurate. However, there may be a slight variation because of the limits of technology.
Returns
Please see our separate returns section. Elspeth Gardner Ceramics reserves the right to refuse any returns which are returned outwith the 14-day returns period. Any items which are damaged, are not in their original condition and do not have the original tags and labels attached will not be accepted. Your statutory rights are unaffected.
Commissions
If you have specially commissioned an item or had an item personalised then this is non-returnable unless we have made an error with personalisation. Your statutory rights are unaffected.
Code of practice
We undertake to deal with any complaint quickly and sympathetically.
Recycled packaging
In a bid to do our bit for the environment we will reuse packaging and boxes wherever possible.
Privacy
We will not pass on your details to any other party.
General
Elspeth Gardner Ceramics reserves the right to refuse to supply any individual or company.
The terms and conditions constitute the agreement Elspeth Gardner Ceramics and you (the customer) in respect of the use of our services and of our website, www.elspethgardner.com. The agreement is governed by Scots law.
You are not permitted to reproduce, sell or exploit for any personal or commercial purpose any part of the website.We pride ourselves on our close relationship with our customers. Please do not hesitate to get in touch if you have any problems.
Website photography by Elspeth Gardner and Alasdair Smith
